FAQ

Jump to: Subscription · Gifting · Wines · Shipping · Contact Us

Subscription

How does the Vinebox monthly subscription work?

Our Box of the Month delivers six sommelier-curated wines by the glass every month, each preserved in our patented 100ml glass tubes. Every month has a new theme — complete with tasting videos, tasting notes, and food pairings — so you explore the world of wine one glass at a time.

How do I skip a month, update my address, or cancel?

You can manage everything — skipping a box, changing your shipping address, or canceling — by signing into your account and selecting Manage Subscription. Prepaid subscriptions are nonrefundable.

Questions? Email us at hello@vinebox.com.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover credit or debit cards, as well as PayPal. Unfortunately, we cannot accept checks or money orders.

Do you offer a referral program?

We do not currently offer a referral program but hope to in the future.

Gifting

What wine gifts do you offer?

A few favorites, depending on the occasion:

• Tasting boxes — themed flights of wines by the glass, ready to gift.
• Curated gift collections — our most-loved gift sets in one place.
• Gift cards — delivered instantly by email, easy to redeem at checkout, with no processing fees.

Can I add a gift message?

Yes! You can add a gift message to any one-time box purchase — just select the gift note option on the product page before adding it to your cart.

Do you offer corporate gifts?

We do. Our custom logo wine gifts put your company logo on a beautifully designed Vinebox sleeve — upload your logo, preview it instantly, and we handle the rest. Sommelier-curated wines, no minimums, and boxes ship in 7–10 days. For large or multi-recipient corporate sends, email hello@vinebox.com and our team will help.

What is 12 Nights of Wine?

Our famous wine advent calendar — the world’s original — featuring individually numbered wines by the glass to count down the holiday season. It returns every fall and sells out every year; join our email list to catch the presale.

Wines

How do you select the wines in each box?

In one word: dynamically. We build relationships with winemakers and farmers from all over the world, handpicking our favorite gems and the best examples of what each vineyard has to offer. Our team of sommeliers pieces together the best wines of the moment — newly bottled vintages from exciting regions or cellar finds from a decade ago — highlighting what’s seasonally appropriate and worth discovering now.

Blending new styles like amphora-aged whites or carbonic reds alongside classics lets our members enjoy every level of wine knowledge, from beginner to those studying for Level III Sommelier Exams. No hidden partnerships with large wine houses — we import our European wines ourselves and text pictures of dogs back and forth with the winemakers on WhatsApp. Vineyard dogs are adorable, and very hard workers.

Why can’t I select the wines I receive?

Vinebox is about discovery and expanding your wine-drinking horizons. There are over 1,368 wine grape varieties in the world and over 72 countries that produce them. Our by-the-glass format lets you try regions and grapes you’ve never heard of — or were hesitant to buy an entire bottle of. Think of it as a tasting room for small wineries all over the globe, delivered straight to your door.

As a wine discovery service, boxes contain a mix of red and white wines and maybe even a rosé. Trust us: there are white wines out there for the self-proclaimed Cabernet-only drinker. You just haven’t tried them yet.

I loved a wine in my box — where can I learn more or get more?

All the details about the wines you received are available by signing into your account, along with full-size bottle recommendations when available.

I don’t like the wine — can I return my purchase?

We’re sorry to hear that! Our wine team spends countless hours tasting and sourcing, but wine is highly personal. Unfortunately, alcohol shipping laws do not allow us to accept returns. If your shipment arrived damaged or compromised, see “My shipment was damaged” below.

What is special about your by-the-glass format?

We use a patented bottling technology that preserves both the taste and quality of the wine — each glass stays exactly as if poured from the bottle for up to three years. The vessels are beverage-grade, fully recyclable glass, protected by five international patents. No oxygen is introduced to the wine, there are no seams in the glass, and each vial carries the vineyard’s original design — the full, table-side sommelier experience at home.

Shipping

Please enjoy responsibly. All wines sold and shipped by Vinebox are under 15% ABV and available only where permitted by law. Must be 21+ to order. Licensed and compliant with all applicable alcohol regulations.

When does my Vinebox ship?

You’ll see an estimated shipping date at checkout, and we’ll email you tracking as soon as your box is on its way. Subscription boxes ship shortly after your monthly renewal. Need a different ship date? Email hello@vinebox.com and we’re happy to arrange it (delivery dates can’t be guaranteed).

Where do you ship?

We ship within the United States, wherever permitted by law. Due to alcohol shipping regulations we are unable to ship to: Alabama, Alaska, Arkansas, Delaware, Hawaii, Maine, Mississippi, Montana, New Hampshire, Rhode Island, South Dakota, Utah, Vermont, and West Virginia. We also cannot ship to PO boxes or APO/FPO addresses.

Is an adult signature required at delivery?

Yes. Because wine is alcohol, an adult (21+) signature is required at delivery. We recommend shipping to an address where someone will be available to sign — a work address works great.

I missed my delivery — what happens now?

Don’t worry — your wine is safe. If a UPS delivery attempt is missed, your package is automatically redirected to a nearby temperature-controlled UPS Access Point that accepts wine shipments. You’ll get a notification with the pickup location, and you have 7 days to pick it up at your convenience (bring your ID — 21+ required).

If a shipment isn’t picked up and is returned to us, we’re happy to reship it — returned shipments are subject to a $10 restock/reship fee. Reship requests must be submitted within 60 days of the ship date by emailing hello@vinebox.com; after 60 days we’ll issue store credit less applicable fees. Due to alcohol shipping laws, we cannot accept returns once a shipment has been delivered.

Can I have my order held for pickup instead?

Yes — you can ship to a staffed UPS Store or FedEx Office location and pick up on your own schedule. Your shipping confirmation email will tell you which carrier has your package.

My shipment was damaged. What now?

We’re sorry! Please submit our damage claim form within 7 days of delivery, including your order number and a photo of the damage, and we’ll coordinate a replacement or refund. You can also email hello@vinebox.com.

Contact Us

Need more help? Contact us at hello@vinebox.com.

For influencer and blogger inquiries, please email collab@getvinebox.com.

For other inquiries (press, sales, vineyards, etc.), contact hello@vinebox.com and our support team will connect you with the right person.