Returns & Damaged Shipments

At Vinebox, we take great care in packaging and shipping your wines. Each tasting tube and bottle is packed in protective materials and shipped with tracking and insurance. On rare occasions, breakage can occur in transit—and if it does, we're here to make it right quickly.

Damaged in Transit

If your order arrived damaged, please submit the form below within 7 days of delivery. Once received, we will file a claim with the carrier on your behalf and immediately send a replacement or provide an appropriate resolution. Providing these details up front allows us to resolve most issues within 24–48 hours.

To process a damage claim, the carrier requires: your order number, the tracking number, a brief description, the delivery date, and photos of the damaged item(s), shipping box, inner packaging, and shipping label.

Submit Your Damage Claim

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Incorrect or Missing Items

If something is missing or you received the wrong wine, please also use the form above. Our team will review and ship any corrections promptly.

Returns

Because our products are perishable, we do not accept returns on opened or consumed items. For unopened, incorrect, or damaged items, our customer care team will offer the appropriate replacement or refund based on the situation.

Thank you for helping us ensure your Vinebox experience is perfect from start to finish.